Shipping Policy
**Last Updated:** August 5, 2026
At DES, every fragrance is carefully packed to ensure it reaches you safely and in perfect condition. This Shipping Policy explains our order processing and delivery timelines.
## 1. Order Processing
* All orders are processed within **1–3 business days** after successful payment confirmation.
* Orders placed on Sundays or public holidays will be processed on the next business day.
* During product launches, festive seasons, or promotional sales, processing times may be slightly longer.
## 2. Delivery Timeline
* Standard delivery usually takes **a minimum of 5 business days** from the date of dispatch.
* Depending on your location, deliveries may take **5–10 business days**.
* Remote or rural areas may require additional delivery time.
Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
## 3. Shipping Partners
To ensure reliable and secure delivery, DES ships orders through trusted logistics partners, including:
* Delhivery
* Blue Dart
* Other reputed courier partners, depending on your delivery location.
The courier partner is selected based on service availability and delivery efficiency for your destination.
## 4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation along with a tracking number via email, SMS, or WhatsApp (where applicable). You can use this tracking number to monitor the status of your shipment.
## 5. Delivery Attempts
Our courier partners will make delivery attempts as per their standard delivery policy. If the package cannot be delivered due to an incorrect address, recipient unavailability, or refusal to accept the shipment, the order may be returned to us.
Additional shipping charges may apply for re-dispatch of returned orders.
## 6. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment. Promotional offers such as free shipping may be available from time to time and will be clearly communicated on our website.
## 7. Address Accuracy
Customers are responsible for providing accurate shipping information. DES shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
## 8. Damaged or Missing Shipments
If your package arrives damaged, tampered with, or if any item is missing, please contact our customer support within **48 hours** of delivery. Kindly provide your order number along with clear photographs of the package and products to help us resolve the issue promptly.
## 9. International Shipping
International shipping may be available for selected destinations. Delivery timelines, shipping charges, customs duties, taxes, and import regulations vary by country and shall be the responsibility of the customer unless otherwise stated.
## 10. Contact Us
For any shipping-related questions or assistance regarding your order, please contact our customer support through the Contact Us page on our website.
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By placing an order with DES, you acknowledge and agree to the terms of this Shipping Policy.