Replacement Policy
**Last Updated:** August 5, 2026
At DES, we take pride in delivering premium-quality fragrances. Due to the personal and hygienic nature of perfumes and attars, **we do not offer returns or refunds** on any orders.
## 1. No Returns
All sales are final.
For hygiene and safety reasons, **perfumes, attars, and fragrance products cannot be returned** once delivered, whether the order is **Prepaid (Online Payment)** or **Cash on Delivery (COD)**.
## 2. No Refunds
**DES does not provide refunds on any orders**, including:
* Prepaid (Online Payment) orders
* Cash on Delivery (COD) orders
Refund requests based on change of mind, fragrance preference, or any other reason will not be accepted.
## 3. Replacement Eligibility
We offer **replacement only** in the following cases:
* You receive a damaged or leaking product.
* You receive the wrong product.
* The product is defective upon delivery.
**Replacement requests must be made within 5 days of the delivery date.** Requests received after 5 days will not be eligible for replacement.
To request a replacement, please provide:
* Your Order Number
* Clear photographs of the outer package and product
* An unboxing video (strongly recommended for faster verification)
Once the claim is verified, a replacement product will be shipped at no additional cost.
## 4. Replacement Conditions
Replacement requests will not be approved if:
* The request is made more than **5 days** after delivery.
* The product has been used, emptied, or excessively handled.
* The damage is caused after delivery due to misuse, improper storage, or accidental handling.
* The fragrance does not match your personal preference or expectations.
## 5. Order Cancellation
Orders can only be cancelled before they are shipped. Once an order has been dispatched, orders cannot be cancelled.
## 6. Contact Us
For any replacement-related assistance, please contact our customer support through the Contact Us page on our website.
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By placing an order with DES, you acknowledge and agree to this Replacement Policy, including the **No Return**, **No Refund**, and **5-Day Replacement Only** policy applicable to both **Prepaid** and **Cash on Delivery (COD)** orders.